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Documentation Guides

The Reimbursement staff at Ottobock fields more than 2800 calls from patients and practitioners annually. Many of these calls are requests for documentation to support reimbursement of prosthetic, orthotic, and mobility products and therapies.

After we help a customer solve a challenge, we often create a tool that can help other people navigate the same challenge.  In this section, you will find a variety of tools to help you create proper documentation for billing and coding purposes.

Please note that the responsibility for accurate coding lies with the patient care facility that selects the product, fits the patient, and bills for the service. If you have questions, please call 800 328 4058, during regular business hours, and ask to speak with a reimbursement specialist, or you can email your question to reimbursement911@ottobock.com.

For more tools and education specific to audit preparation and response, please see the links below.

Audit Survival Kit

  • Audit Survival Packet - In order to help you successfully respond to CMS Durable Medical Equipment Medicare Administrative Contractors audit requests, Ottobock has developed this Audit Survival Packet.

Prosthetic Documentation Guides

Orthotic Documentation Guides