Comfortable, intuitive, and precise at the same time, the bebionic hand is the culmination of years of development and collaboration with upper limb amputees.
Ottobock offers complete upper-limb prosthetic solutions for every amputation level and every need. The bebionic hand is uniquely designed to help people embrace the everyday with confidence, pride, and control.
Like all Ottobock prosthetic products, the bebionic hand comes with unparalleled service and support. We provide a 24-month warranty at no additional cost*, a 60-day satisfaction guarantee, and clinical and reimbursement support.
*For complete warranty details, check the product instruction manuals or contact the Ottobock Service department.
Resource Zone We understand there are multiple steps during the evaluation and fitting process for the bebionic hand, that's why we created this resource center for you. The documentation provided in the following tabs will help you navigate the process in coordination with your Ottobock Sales Representative and clinical staff. Please contact us at USCustomerService@ottobock.com or CACustomerService@ottobock.com if you need further support. We are here to support you and your patient throughout the fitting journey. |
| Brochures and spec sheets | ||||
| bebionic brochure (CPO) | DownloadPDF | |||
| bebionic small hand spec sheet | DownloadPDF | |||
| bebionic standard gloves spec sheet | DownloadPDF | |||
| bebionic therapy brochure | DownloadPDF | |||
| Reimbursement | ||||
| bebionic coding options | DownloadPDF | |||
| Field service guides and videos | ||||
| distal palp replacement | DownloadPDF | |||
| lead screw replacement | DownloadPDF | |||
| bebalance+ quick guide | Watch online | |||
| Order Form - bebionic | DownloadPDF | |||
We understand that you may have many questions related to services and warranty. We have prepared a few responses below and please don’t hesitate to contact our customer services team with any further questions.
Q: How can I get my patient’s bebionic hand repaired?
A: Ottobock will be your main point of contact for all service and repair needs. See the service center’s contact information below.
Q: Who will manage the warranty for previously purchased hands?
A: Ottobock will assist you with processing all warranty claims for previously purchased hands. See the service center’s contact information below.
Q: Who do I contact for loaner and trial units?
A: Ottobock has loaner and trial units available at our After-Sales Service center. See the service center’s contact information below.
| Service documents | ||||
| US - bebionic service repair form | DownloadPDF | |||
| Canada - service repair form | DownloadPDF | |||
| Contact information | ||||
| US - Contact the After-Sales Service team | Contact via email | |||
| 800 328 4058 x9-2205 | ||||
| Canada - Contact the After-Sales Service team | Contact via email | |||
| 800 665 3327 | ||||
| Angel's bebionic story | Watch online | |||
| bebionic grip patterns | Watch online | |||
