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Welcome to Ottobock North America. Our Canadian and American branches provide a wide range of products and services, and to get the person or information you need, just call our main number. If you need an address, please scroll down. 

United States Canada
USCustomerService@OttoBock.com CACustomerService@ottobock.com
P 800 328 4058 P 800 665 3327
F 800 962 2549 F 800 463 3659
Click here for direct department contacts Click here for direct department contacts


North America locations and addresses
Austin, TX Regional headquarters
U.S. business correspondence
11501 Alterra Parkway, Suite 600
Austin, TX 78758
Austin, TX Payments via check

Payable to:
Otto Bock Healthcare LP
29168 Network Place
Chicago, IL 60673-1291
Email or call 800 328 4058 for assistance.

Salt Lake City, UT Fabrication, OBSS Crossroads Building
1130 South 3800 West, Suite 400
Salt Lake City, UT 84104
Salt Lake City, UT Product returns, Manufacturers After Sales Service Center (MASC), Shipping and Receiving Great Lakes Building
3820 West Great Lakes Drive
Salt Lake City, UT 84120
Sacramento, CA TriQuality, NUTEC, and IMEC product lines including seating, accessories, and mobility parts  5840 S Watt Avenue, Unit A
Sacramento, CA 95829
Louisville, KY Warehouse location for all outbound shipments 521 Industry Road
Louisville, KY 40802
Ontario Canada All Canadian operations 5470 Harvester Road
Burlington, Ontario
Canada L7L 5N5

 

 

 

Direct contact information by department
Customer Service: Main point of contact to place orders, check order status, request returns, product information, and technical support. Assistance available from 7:00 AM – 7:00 PM CST
United States Canada
Web or Chat: professionals.ottobockus.com Web or Chat: professionals.ottobock.ca
Email: USCustomerService@ottobock.com Email: CACustomerService@ottobock.com
Phone: 800 328 4058 Phone: 800 665 3327
Fax: 800 962 2549 Fax: 800 463 3659
 
Service Department: Main point of contact for questions about our warranty and repair services.
United States Canada
Email: OBUSAService@ottobock.com Email: ServiceCanada@ottobock.com
Phone: 800 328 4058 x9-2205 Phone: 800 665 3327
 
Fabrication and Custom Products: Main points of contact for questions about our fabrication services and custom products including placing orders, checking status, recommendations, and general information.
United States Canada
Email: Fabrication@ottobock.com Email: CAFab@ottobock.com
Prosthetics Phone: 800 328 4058 x9-2204 Prosthetics Phone: 800 665 3327
Orthotics Phone: 800 328 4058 x9-2206 Orthotics Phone: 800 665 3327
ETS Phone: 800 328 4058 x9-2204 ETS Phone: 800 665 3327
Custom Seating (OBSS) Phone: 800 328 4058 x9-2202 Custom Seating (OBSS) Email: OBSS_Canada@ottobock.com
  Custom Seating (OBSS) Phone: 800 665 3327
Nutec Email: Nutec.Support@ottobock.com
Custom Seating (Nutec) Phone: 800 328 4058 x9-5939
 
Custom Silicone Services Email: SiliconeNA@ottobock.com
Custom Silicone Phone: 800 665 3327
 
Custom Liners: Main points of contact for questions about our custom liner services including placing orders, checking status, recommendations, and general information.
Email: LinerProductsVoicemail@ottobock.com
Phone: 800 328 4058 x9-2596
 
Reimbursement: Main point of contact for questions about our suggested HCPCS codes, reimbursement training, support and consulting.
Web: professionals.ottobockus.com/Reimbursement
Email: reimbursement911@ottobock.com
Phone: 800 328 4058 x9-2102
 
Accounts Receivable: Main point of contact for questions about your invoices, Ottobock credit account, or credit application. Phone assistance available from 8:00-5:00 CST.
United States Canada
Email: AccountsReceivable@ottobock.com Email: CAAccountsReceivable@ottobock.com
Phone: 800 328 4058 x9-2108 Phone: 800 665 3327
Fax: 512 806 2154 Fax: 289 288 4836